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                                                                                                Terms and Conditions                                                                              

Parking: There is no parking available on the site of the nursery. Due to Planning please do not attempt to drive up the access road to drop off or pick up your child. If a parent is seen to do this, warnings will be given and termination of your child’s nursery place will be given if access continues. There are several lay-bys along the length of the High Street that can be used for parking. We ask that you respect the residents of Waddesdon and do not park across entrances to properties or in other business’ premises. Pedestrian access only to the nursery. The access road is for emergency vehicles only.


Late collection of a child: The Big Top Nursery is open from 8am-6pm. If you are late collecting your child from the Nursery, a late collection charge of £10 for every 15 minutes or part thereof, may be imposed. Please inform us and keep in touch with us if you think you are going to be late. Late collection charges will still apply.


Late payments: Payment must be made within 7 days of the invoice date or due by the date stated on the invoice. Fees are payable monthly in advance by BACs, Debit or credit card or cash. Childcare vouchers should be received by the 1st working day of the month. The nursery reserves the right to charge a late payment fee of £5 per day or exclude the child until payment is received. For dishonored cheques/ payments a fee of £20 per occasion will be applied.


Holidays and absences: Full fees are payable in the event of absence including sickness and holidays to ensure a child's place is kept available. This rule is necessary so the nursery can budget for its own expenditure and to ensure that the cost of individual default does not fall on other parents. No compensation will be paid or refund given if the nursery has to be closed due to any reason beyond the control of the nursery such as power failures or weather conditions. You will not be charged for bank holidays or during the week between Christmas and New Year when the nursery is closed. Closure dates will be given to you at registration.

Medication: We cannot administer medication, unless the medication is prescribed and clearly labelled with chemist prescribed amounts, directions and child's name. We reserve the right to refuse responsibility to administer and may require a parent to come in to nursery to administer medication to their child. All medication will have to be booked in and a medication consent form must be filled out and signed. Any child that has been prescribed with a medicine that they have not had before should remain at home for 24 hours. For more details speak to a senior member of staff. 

Illness and Accidents: Notification of absence or illness is requested and parents are required to discontinue a child's attendance until they are free from symptoms and cause. We reserve the right to administer basic first aid and treatment when necessary. Parents will be informed of all accidents and will be required to sign an accident form. For accidents of a more serious nature, involving hospital treatment, all attempts will be made by nursery to contact the parents, but failing this, we are hereby authorised to act on behalf of parents and authorise necessary treatment. We may require parents to withdraw their child from nursery, in the event that they require special medical care or attention, which is not available or refused by parents or it is considered that the child is not well enough to attend nursery. We may also ask parents to withdraw their child from nursery, if we have reasonable cause to believe that they are or may be suffering from or has suffered from any contagious disease/infection and there remains a danger that other children at the nursery may contract such a disease/infection. We accept no responsibility for children contracting contagious diseases/infections. Please refer to our sickness and illness policy regarding incubation and exclusion periods. Parents are requested to inform nursery if their child is suffering from any illness, sickness or allergy before attending nursery. We have a realistic attitude to the needs of working parents, however, we also have a duty of care to the other children in the nursery and therefore reserve the right to contact parents if their child becomes ill during nursery hours and request that they stay at home for the required incubation period. 

General: Parents are requested to inform the nursery of any food, medicine, activity or any other circumstances that may cause the child to have an allergic reaction/allergy. Parents must provide details, in writing, of the severity of the reaction/allergy and must continue to inform the nursery of any changes/progress to the condition, in writing, when they become aware. Parents are requested to inform the nursery of any changes to all information kept in the nursery. 

Insurance: We have extensive insurance cover. Full details of the insurance are available upon request from the nursery manager.

 

3/4 year old funding: Children are entitled to up to 15 hours of funded childcare the term after their 3rd birthday, were available. Children in receipt of funded hours can attend, using their funding over either 38 weeks of 15 hours or the stretched offer of 11 hours over 51 weeks. A charge will be made for those children who wish to purchase meals, however a lunch box can be provided by parents if you wish. Additional hours over those funded can be accessed but will be charged for at the funded hourly rate.


Notice to leave or change or sessions: One month’s written notice is required if you are reducing the number of sessions you currently have or terminating your agreement. Fees are payable during this month, fees are also payable if there is a delay in taking up the place once accepted. Additional sessions can be added if spaces are available. 48 hours’ notice is required for an early drop off between 7:30am and 8:00am can be pre booked in advance, a fee will be charged.


Administration/Registration fees: A non-refundable fee of £75.00 will be required to secure a place once offered. If payment is not received by the date specified on offering, the place may be offered to another family. Once the fee has been received, should you change your mind and choose not to send your child to the nursery, the fee will not be refunded. If for any reason you need to defer and offered place, your child will be put back onto the waiting list. The
nursery will defer a place on a maximum of 2 occasions, after which time, the child will be removed from the list. This fee does not apply to children accessing EEF hours only, but does apply if additional services are being purchased.


Behaviour management: Rude, aggressive or abusive behavior against any member of staff, parent or child will not be tolerated. The nursery reserves the right to terminate a child’s place immediately if this occurs. Fees will still be charged. The nursery is equipped with full CCTV inside and out and will be passed on to the necessary authorities.

Personal property and belongings: We cannot be held responsible for any loss or damage to you or your child’s property. Every effort will be made by the nursery staff to ensure the children’s belongings are not lost or damaged. Practical clothing is strongly recommended for children attending The Big Top Nursery. It is the parent’s responsibility to name and clearly label all items of clothing. We suggest that all toys, books or other equipment are left at home.

Security: Under no circumstances will any child be allowed to leave Nursery with anyone unknown to Nursery staff unless the parent has previously arranged this. If the parent has made alternative arrangements by telephone, the Nursery will require the name, address and telephone number of the person permitted to collect the child and proof of identity will be required upon arrival at the Nursery. A list of responsible adults who are authorised to collect the child should be given to the nursery staff when starting. The Nursery does also use a password system for entry to buildings. The Big Top Nursery has CCTV inside and outside the building. This is to monitor the safety of children, staff and parents whilst on the premises.

Child protection Duty of Care: We are advised to inform all parents and carers of the duty placed on registered facilities to report any concerns we
have about a child to the local child protection officer.

Complaints: Our nursery believes that children and parents are entitled to expect courtesy and prompt, careful attention to their needs and wishes. We welcome suggestions on how to improve our nursery and will give prompt and serious attention to any concerns about the running of the nursery. We anticipate that most concerns will be resolved quickly by an informal approach to the appropriate member of staff. If this does not achieve the desired result, we have a set of procedures for dealing with concerns. Please see our complaints policy.


Data Protection: It is a legal requirement on the nursery to hold information on children using the nursery, as well as staff. Basic information is used for registers, invoices and for emergency contacts. However all records will be stored in a locked cabinet.


Agreement: Within the terms and conditions we reserve the right to change terms and conditions without notice to facilitate the safe and effective running of the Nursery. These Terms and Conditions represent the entire agreement and understanding between the parents and the Nursery. We reserve the right to update / amend these Terms and Conditions at any time. Nursery Fees are reviewed annually, at the beginning of March. We aim to give 1 months’ notice
of any changes.

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